Technology Management In The Age Of The Customer
We opened a discussion thread on Technology Management In The Age Of The Customer . I am interested in your thoughts and can answer any questions raised by the document.
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Valuable frame for the technology management implications of customer centricity in the age of mobile, social and cloud. However, I cannot disagree more with this statement, "Building and sustaining...
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Sheldon, we agree: BT is additive. Throughput and processing integrity, for example, remain key considerations, most closely aligned with the IT agenda. BT adds new key considerations, like customer...
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